The KYC process is often a critical stage where users experience friction, leading to high abandonment rates and dissatisfaction. This case study aims to identify pain points, streamline the KYC flow, and provide actionable solutions that enhance user satisfaction and efficiency while ensuring compliance with regulatory requirements.

With Kiwi, we focused on creating a versatile and comprehensive design toolkit that adapts seamlessly to any business requirement. The initiative aimed to provide design solutions that enhance flexibility, maintain consistency across various projects, and save time for freelancers, design entrepreneurs, and design teams.

Our initiative for this case study focused on redesigning the hospital information system to enhance system integration, improve user experience for both healthcare professionals and patients, and ensure compliance with the latest healthcare regulations, including GDPR.